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Vacancy: Workforce Administrator

Vacancy: Workforce Administrator

British Weight Lifting are looking to appoint a Workforce Administrator.

Location: BWL Head Office, Leeds

Vacancy: Workforce Administrator

Main purpose of the Job:

  • To support the Workforce Team with co-ordinating the workforce packages and services, in line with best practice, agreed processes and deadlines
  • To support the Competitions Team with provision of effective administrative and good quality customer service support
  • To support the BWL customers and members with enquiries and queries to ensure a high-quality experience and act as a first point of contact

Key Responsibilities:

  • To co-ordinate the workforce packages and services, including booking of courses, venues, liaising with external workforce, processing bookings and membership processing.
  • Maximise data collection and maintaining correct documentation for attendance.
  • Increase and improve the current opportunity to attend by increasing the number of courses and venues
  • To provide support to the competitions team including updating systems with competition related data, maintaining competition documentation and dealing with queries
  • Maximise data collection with customers and partners through accurate reporting and effective use of BWL systems
  • Providing customer service support to increase the operational efficiency of workforce and competitions in order to help achieve financial targets and strategic goals
  • Maintain the BWL E-learning platform, ensuring appropriate access for learners, tutors and ensuring courses are up to date for processing results, grades and asessments
  • To assist the finance team in the processing of workforce and competitions finances as required
  • To develop and provide regular monthly reports to contribute towards the monthly management reports and operational plan
  • To respond to workforce and competition enquiries from customers, members, athletes, coaches, officials, clubs and suppliers (via email, telephone and post) and provide effective and informative customer service support
  • To attend workforce events and competitions as required and provide appropriate support services during the event
  • Implement operational plans to maximise revenue generation and meet annual targets.
  • Any other general tasks to support the work of BWL

Application Closing Date: 11 February 2019

Interview date: 20 February 2019

For further details and to submit your application please click here 

 

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